Help Center

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier's tracking page. You can also log into your Aerthom account and visit the "My Orders" section to view real-time tracking updates. If you checked out as a guest, use our Track Your Order page with your email address and order number.

Aerthom offers a 30-day return policy on all ergonomic furniture and accessories. Items must be in their original condition and packaging to qualify for a full refund. To initiate a return, log into your account and navigate to "My Orders," select the item you wish to return, and follow the on-screen instructions. Refunds are processed within 5-7 business days after we receive the returned item. Please note that custom or made-to-order items are not eligible for return.

All Aerthom products come with our comprehensive warranty coverage. To file a warranty claim, please contact our support team at support@aerthom.com with your order number, a description of the issue, and photos of the defect. Our team will review your claim within 2-3 business days and guide you through the replacement or repair process. You can also visit the Warranty Claims category above for detailed coverage information.

Yes, Aerthom ships to select international destinations. Shipping rates and delivery times vary by location. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Standard international delivery typically takes 10-20 business days depending on the destination. For specific shipping information to your country, please visit the Shipping & Delivery category or contact our support team.

Most Aerthom ergonomic furniture products can be assembled in 30-60 minutes with the tools included in your package. Each product comes with a detailed, step-by-step assembly guide with illustrations. Video assembly tutorials are also available on our website for each product. If you need additional assistance, our Product Support team is available to help walk you through the process via phone or live chat during business hours.