Shipping Policy

Order Confirmation

Once your order has been placed, you will receive an order confirmation email summarizing the items purchased, shipping address, and estimated delivery window. When your order ships, a second email will be sent containing your shipment tracking number and a direct link to the carrier's tracking page. Please allow up to 24 hours after dispatch for tracking information to become active in the carrier's system.

Shipping Carriers

Aerthom partners with trusted carriers including UPS and FedEx to ensure your ergonomic furniture arrives safely and on time. Most orders are shipped via ground shipping to provide the best balance of cost and reliability. For oversized items such as standing desk frames and fully assembled chairs, freight shipping may be used and you will be notified accordingly.

Free Shipping

Aerthom offers standard free shipping on all orders over $99 within the continental United States. Orders under $99 are subject to a flat-rate shipping fee calculated at checkout based on the size and weight of the items in your cart. Expedited shipping options are available at an additional cost and can be selected during the checkout process.

Shipping Timeframes

We process and ship orders Monday through Friday, excluding federal holidays. Please note the following estimated delivery timeframes after your order has been dispatched:

• Continental United States: 3 to 5 business days
• Alaska & Hawaii: 7 to 10 business days
• Canada: 7 to 10 business days
• International (EU & UK): 7 to 10 business days

Please note that these are estimates and actual delivery times may vary due to carrier delays, customs processing, or weather conditions. During peak seasons and promotional events, orders may require additional processing time.

Geographic Coverage

Aerthom currently ships to the following regions:

• United States: All 48 contiguous states, with service to Alaska and Hawaii available at additional cost
• Canada: All provinces and territories
• European Union: Select EU countries including Germany, France, the Netherlands, Belgium, Austria, and Italy
• United Kingdom: England, Scotland, Wales, and Northern Ireland

If your country is not listed above, please contact our support team at support@aerthom.com to inquire about shipping availability.

Multiple Shipments

Depending on the items in your order, your purchase may arrive in multiple packages or shipments. This is common for orders that include a combination of furniture, accessories, and smaller components. Each shipment will have its own tracking number, and you will receive individual shipping notifications for every package dispatched. Please verify that all packages have been received before reporting any missing items.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please report the issue to our customer support team within 30 days of the expected delivery date. When reporting damage, please include photographs of the damaged packaging and product, as well as your order number.

Upon review, Aerthom will arrange for a replacement shipment or issue a full refund at our discretion. We work directly with our shipping carriers to file claims on your behalf, so there is no need for you to contact the carrier separately.

Tax & Duties

All applicable sales tax for domestic orders will be calculated and displayed at checkout based on your shipping destination. For international orders, any customs duties, import taxes, or brokerage fees are the responsibility of the recipient and are not included in the product price or shipping cost. These charges are determined by the customs authorities in your country and vary by region. We recommend consulting your local customs office for estimated duty rates before placing your order.

Questions?

If you have any questions or concerns about shipping, please reach out to our support team at support@aerthom.com. We are here to help ensure your Aerthom furniture arrives safely and on schedule.