Privacy Policy

Information We Collect

Aerthom collects information to provide and improve our products, services, and your overall shopping experience. The types of information we collect include:

Information You Provide Directly

• Registration Data: Name, email address, mailing address, phone number, and password when you create an Aerthom account.
• Order Information: Billing and shipping addresses, payment details, and purchase history when you place orders for our ergonomic furniture and accessories.
• Contact Form Submissions: Any information you provide when reaching out to our customer support team, including product inquiries and service requests.

Communication Data

• Responses to surveys and feedback forms about our products and services.
• Records of correspondence when you contact our support team via email, phone, or live chat.
• Preferences and interests you share with us for personalized recommendations.

Automated Data Collection

• IP Address: Your internet protocol address for security and analytics purposes.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience.
• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• Geolocation Data: Approximate geographic location based on your IP address to provide region-specific content and shipping estimates.
• Browsing Behavior: Pages visited, products viewed, time spent on pages, click patterns, and referral sources on our website.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Fulfillment: Processing and delivering your orders, managing your account, and providing customer support for Aerthom products.
• Payment Processing: Verifying and processing payments securely through our trusted payment partners.
• Marketing Communications: Sending promotional emails, product announcements, and personalized offers related to our ergonomic furniture collections. You may opt out at any time.
• Analytics and Improvement: Analyzing usage patterns and customer behavior to improve our website, product offerings, and overall shopping experience.
• Research and Development: Using aggregated and anonymized data to inform the design and development of new ergonomic products and features.

Cookies

Aerthom uses cookies and similar tracking technologies to enhance your experience on our website. The categories of cookies we use include:

• Operational Cookies: Essential for the basic functionality of our website, including shopping cart operations, secure checkout, and account authentication. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our website, such as which pages are visited most frequently, to help us optimize site performance and load times.
• Functionality Cookies: Remember your preferences, such as language selection, region, and display settings, to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies may track your browsing activity across other websites.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Information Sharing

Aerthom does not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist with order fulfillment, payment processing, shipping, email delivery, analytics, and customer support on our behalf.
• Business Partners: We may share information with select business partners for co-branded promotions or collaborative product offerings, only with your consent.
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Aerthom, our customers, or others.
• Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

Your Rights

You have the following rights regarding your personal information:

• Email Unsubscribe: You may opt out of promotional emails at any time by clicking the "unsubscribe" link included in each marketing email we send.
• SMS Unsubscribe: If you have opted in to SMS notifications, you may opt out at any time by replying STOP to any message or updating your communication preferences in your account settings.
• Account Management: You can review, update, or delete your account information by logging into your Aerthom account and navigating to your account settings.
• Access and Rectification: You have the right to request a copy of the personal data we hold about you and to request correction of any inaccurate information.
• Deletion: You may request deletion of your personal data, subject to our legal obligations and legitimate business interests. To submit a deletion request, please contact us at privacy@aerthom.com.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, share, and sell about you over the past 12 months.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Aerthom does not sell personal information; however, if our practices change, we will provide a clear opt-out mechanism.

To exercise any of these rights, please contact us at privacy@aerthom.com. We will respond to verifiable consumer requests within 45 days.

Data Security

Aerthom takes the security of your personal information seriously. We implement SSL encryption across our entire website to protect data transmitted between your browser and our servers. All payment information is processed using industry-standard encryption and tokenization through our PCI-compliant payment partners.

We employ commercially accepted security measures, including firewalls, intrusion detection systems, access controls, and regular security audits, to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet is 100% secure, we are committed to protecting your data to the best of our ability.

Data Retention

We retain your personal information for as long as your Aerthom account is active and as needed to fulfill the purposes outlined in this Privacy Policy. We may also retain certain information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and support legitimate business needs.

When your data is no longer required for these purposes, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Aerthom's products and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to promptly delete such information from our records. If you believe that a child under 13 has provided personal information to us, please contact us at privacy@aerthom.com.

International Transfers

Aerthom is based in the United States, and your personal data is stored and processed on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website and providing your information, you consent to the transfer of your data to the United States.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Aerthom Privacy Team
Email: privacy@aerthom.com
Aerthom, Inc.
1200 Commerce Drive, Suite 300
Wilmington, DE 19801

We will make every effort to respond to your inquiry within a reasonable timeframe.